When you place an order via our Website we ask you to provide us with certain personal information such as your name, address and email to enable us to fulfill your order and communicate efficiently with you. We are registered as a Data Controller with the Information Commissioner’s Office, and we will process and store your data in accordance with the Data Protection Act 1998.
Where you have told us that you are happy to do so, we reserve the right to use your details to send you promotional materials from time to time although we will not make your details available to any third party, other than where required or permitted to do so by law. You may change or update your preferences via your account details page at any time or by contacting our customer service department at the email address set out below. You can unsubscribe from our mailings by clicking on the relevant link on any of our emails or on our Website. In order to maintain our high standards any calls made to our customer service department may be recorded for training and monitoring purposes.
The security of your order information and personal details (including your credit or debit card details) is very important to us and we have made every effort to make security a priority when you are ordering from our Website. We use up-to-date Secure Sockets Layer (SSL) technology to assure that your personal information is encrypted. This ensures that your credit card details remain scrambled when they pass over the web. Your card details are not held on the internet and once payment has been validated and authorisation approved, the card details are deleted.
You can confirm the security of your connection to the checkout page by checking the bottom of your browser window. When the connection is secure you will see a closed lock.
What are cookies?
'Cookies' are small text files that are stored on your computer or mobile phone by your browser (e.g. Firefox, Internet Explorer or Safari) that allow websites to do things like provide you with more relevant information and store your user preferences.
What are cookies used for?
Some of the things that cookies are used for are listed below: Website performance cookies: By saving your preferences, these types of cookies remove the need to reset your personal settings each time you visit our Website.
Anonymous analytics cookies: These cookies allow us to track how many users we have and how often they visit our Website.
Registration cookies: These cookies are used to track whether or not you have signed in.
Advertising cookies: These cookies are used to make advertising more relevant to each user.
How do I disable cookies?
If you want to disable cookies you can change your website browser settings. We have shown how to do this in two of the most popular browsers below:
For Microsoft Internet Explorer:
1. Choose the menu 'tools' then 'Internet Options'
2. Click on the 'privacy' tab
3. Select the appropriate setting
For Mozilla Firefox:
1. Choose the menu 'tools' then 'Options'
2. Click on the icon 'privacy'
3. Find the menu 'cookie' and select the relevant options
Please note that if you disable cookies, you may be unable to access certain parts of our Website or content.
For more information on cookies, please click here.