TERMS AND CONDITIONS
By placing an order with us, you agree that these terms and conditions and associated policies set out on our Website apply to that order. These terms and conditions do not affect your statutory rights. We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when they are posted to our Website. Continued use of our Website signifies your acceptance to be bound by the latest terms and conditions.
Making a purchase
When you make a purchase from us, we will send you an order confirmation email listing each product you have requested to buy and an estimated delivery date for those products. Our order confirmation email is not acceptance of your order by us.
Once payment has been made for the products you have ordered, we will instruct our delivery partner to arrange for the products to be delivered to you and to send you a dispatch email. This email confirms that your order has been accepted by us and that a contract is formed.
We reserve the right not to accept your order. This may be for reasons including where we are unable to obtain authorisation for payment, shipping restrictions apply to a particular product, or the product ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
Availability of products
We will always try to fulfil orders, but our only responsibility to you if a product is no longer available, or if we are unable to supply a particular product for whatever reason, is to make sure we do not charge you for the product.
If a product is « out of stock » we will advise you when you can order it again, provided that you add your email via the section « tell me when it’s available » on our Website.
With our prior written permission, it may be possible for you to hold an order for later purchase. If we give that permission we will do our best to prevent that product being sold to another customer but we cannot guarantee it. In all cases, holding orders will be subject to a limited amount of time.
The price of any products will be as quoted on our Website from time to time, except in cases of obvious error. These prices are usually shown in GBP and include UK VAT (if applicable – note that there is currently no UK VAT on clothing or footwear for young children) but exclude delivery costs, which will be added to the total amount due. See the “Delivery Details” section below for more information on this.
We accept payment via PayPal.
Prices shown in any currency that is not GBP may be an approximation at the existing currency exchange rate. The final price you pay will be calculated in accordance with the applicable exchange rate on the day PayPal or your card issuer processes the transaction. Please note that we do not have any control over how much your card issuer may charge for such transactions.
Please note that offers and discounts may not apply to sale items.
All delivery charges shown on our Website or confirmed to you, as charged by our delivery partner, are inclusive of any applicable UK VAT. We collect from you any delivery charges charged by our delivery partner on behalf of our delivery partner and we pass those sums to our delivery partner on your behalf.
We will confirm the day your order is likely to be delivered by email once your order has been dispatched along with a tracking number. Please note that there may be delays in deliveries during busy times. Please allow at least 24 hours before tracking your parcel and if your parcel has not arrived within a reasonable period of time, please notify us by email at « firstname.lastname@example.org » as soon as possible.
Products in stock will generally be sent between 3-5 days for UK delivery and 5 to 7 days for international delivery. Our express delivery service will generally take place within 3 to 5 working days (excluding Saturdays and Bank Holidays) for orders to Europe but this time period may vary depending on your location. However, please note that delivery dates are estimated and are not guaranteed. We will endeavour to notify you by email in the event of a delay.
Any products damaged in transit or any incomplete or incorrect orders need to be reported by email to « email@example.com » within 3 days of receipt so please take care to check your delivery on arrival. Full returns details will be included in your delivery and are described further in the “Rules for returns” section below.
You can select the standard and express delivery (Europe) via the check-out process.
Standard delivery will generally take place within 5 to 7 working days in UK and 7 to 9 days for international delivery. Express delivery will generally take place within 2 to 3 working days in Europe. The delivery can take few more days depending on the country selected (excluding Saturdays and Bank Holidays).If you would like us to ship to an international address, additional charges for shipping will apply. Local import duties may also apply and be payable by you except for EAU, in that case the taxes will be payed by us.
Please contact our customer service team at « firstname.lastname@example.org » if you have any questions regarding international deliveries.
We accept payment via Visa, Master Card and American express.
Cancelling your order
Unless the product you order is bespoke and made to your particular specification, you have the right to cancel your order, provided you give us written notice within 14 days after you receive a product. You must email us at « email@example.com » if you wish to cancel your order, including full product details and the relevant order number. We may ask you to complete a specific cancellation form in order to facilitate the cancellation of your order.
If the product you order is bespoke and made to your particular specification, you will have no right to cancel your order as described above.
If you cancel your order you must return to us any products that you have received, including all branded packaging and comply with the “Rules on returns” set out below. You have a duty to take good care of the products while they are in your possession.
If you cancel your order as described, and you need to return products to us, within 14 days after our receipt of those products we will provide you with a refund of the cost of the relevant products. If you do not need to return products to us, we will provide you with a refund within 14 days after receipt of your cancellation email. Please note that you will not receive a refund of any delivery charges that you have paid (as we provide standard delivery within the UK free of charge).
Please keep a copy of your cancellation email. Once you have emailed us, please follow the instructions in the “Rules for returns” section below on how to return the product to us.
In addition to your right to cancel your order as described above, in the unlikely event that you receive a faulty product from us, you should notify us as soon as possible (and in any event within 30 days after delivery) at « firstname.lastname@example.org » providing as much detail of the fault as you can and return the product to the address we notify to you. We will then inspect the product to verify the issue.
If we agree that the product is faulty (for example because it has a manufacturing defect), and you have complied with the “Rules for returns” set out below, we will provide you with a full or partial refund depending on the length of time you have been in possession of the product. However, we will not refund to you any original delivery charges that you paid (as we provide standard delivery within the UK free of charge). We will provide you with the relevant refund within 14 days after our confirmation that you are entitled to a refund.
A product will not be considered to be “faulty” if any of the following apply: fair wear and tear, misuse of the product, any variation in the colour of the product from that displayed on your internet browser, or if you simply change your mind about the product.
Rules for returns
If you wish to return your products, please contact us at « email@example.com ».
The return and exchange is free in Europe only. Once you have contacted our team, you will be able to drop off the package at your nearest post office the day you receive the printed return label or the day after. Please print it and stick it on the package. If you don't send it within this time frame you will be covering the return cost.
Along with the label prepaied please print the certificate of postage or ask one to the post. It will have to be signed by the post office. Please keep the certificate of postage, as in case the package will be lost, the certificate will be your proof of postage.
If you are returning products within the statutory cancellation period or because they are faulty (and we agree) we will pay for the products to be returned to us provided that you meet the remainder of these “Rules for returns”. Please obtain proof of postage so the product can be tracked.
To ensure that we are able to provide you with a refund of the price of any returned products, you must ensure that the following conditions are met:
- The product(s) must not have been worn, used, altered, washed or damaged;
- The label(s) must still be attached to the product(s);
- The product(s) must be returned in their original packaging or a similar packaging that doesn't exceed the following measurements 45 cm x 35 cm x 16 cm (if you wish to return a kit or set, it must contain all the original components);
- The product(s) must be sent back within 30 (thirty) days after the date of receipt; and
- The returned products must be sent to us in a single delivery (and we reserve the right not to accept products which belong to a single order returned and delivered at different times).
For hygiene and safety reasons, please note that underwear (such as bloomers), toiletries and swimwear are not returnable, so where appropriate please check the size chart before purchasing.
If you do not comply with the above rules for returns, you may not be entitled to any refund of the sums already paid to us.
Finally, please note that all refunds will be paid by us to the individual who originally paid for the relevant products using the same payment method as was originally used.
Accuracy of information on our Website
Although every effort has been made to ensure that the information provided on our Website is as accurate as possible, and that all descriptions and prices are correct at the time of posting, if an error occurs, we may cancel your order and contact you to ask whether you wish to continue with your order at the correct price or cancel it.
Internet browser software and monitor displays may mean that colour variations occur and so there may be differences between what you see on our Website and the product you receive, for which we cannot be liable.
Intellectual Property Rights
Mbrizzi Limited is the owner of the Manège en Sucre trademark and logo. The copyright in the content of our Website, including images, photographs, designs, logos and text, are owned by Mbrizzi Limited. All rights are reserved. The copy, print or download of any of the material on our Website for commercial use is totally prohibited. Extracts from our Website may be forwarded to third parties solely for personal use and recommendations.
Acre House, 11-15 William Road, London, United Kingdom, NW1 3ER
Registered in England and Wales No.09405073
VAT registered No 238763181
Mbrizzi Limited takes all reasonable steps to ensure a reliable website service, however we cannot guarantee that your use of our Website will be error free. We cannot be responsible or liable to you for any disruption, loss or corruption of any content or material downloaded or transmitted through our Website. Mbrizzi Limited shall not be liable for any indirect or consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights. Nothing in these terms and conditions shall limit or exclude our liability for death or personal injury caused by our negligence.
Whenever you make use of a feature of our Website that allows you to submit information to us, you agree that all such information is true, accurate and not misleading and we have the right to rely on that information.
We may from time to time provide links to third party websites as part of our Website. We have no control over the third party websites and accept no liability for any statements, information, content, products or services that are published on or may be accessible from those third party websites.
Each paragraph of these terms and conditions operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
We reserve the right to suspend the use of our Website at any time to perform essential maintenance, update information and to remove any inaccurate or unauthorised material.
These terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.